Refund policy

Returns & Exchanges Policy

We want you to love your Roman Activewear purchase. If you're not completely satisfied, we accept returns within 30 days of delivery.

Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact our customer support team at returns@romanactivewear.com. Please allow up to 48 hours for a response. To ensure the fastest service possible, please avoid sending multiple follow-up emails before receiving a reply, as doing so may delay your response time. We recommend inspecting your order upon delivery so we can address any issues right away.

Return Requirements
To be eligible for a return, items must:

  • Be unworn, unwashed, and unused
  • Have all original tags attached
  • Be free of stains, odors, makeup marks, deodorant marks, pet hair, or any signs of wear
  • Be neatly folded and returned in their original packaging
  • Include a note inside the package with your order number (#XXXXX)

Returns that do not meet these requirements may be denied and returned to the sender.

How to Start a Return
To start a return, contact us at returns@romanactivewear.com with your order number. If your return is accepted, we'll email you instructions on how and where to send your package. Return shipping costs are the customer's responsibility. Please include a note with your order number inside the package. Items sent back to us without first requesting a return will not be accepted.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Non-Returnable Items
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 5–10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we've approved your return, please contact us at returns@romanactivewear.com.