Shipping policy
Shipping Policy
All orders are shipped from the United States. We currently ship within the United States only — we are not able to deliver internationally at this time.
Shipping Rates
- Free Shipping — on orders of $100 or more
- Premium Insured Shipping — $9.99 flat rate
The free shipping threshold is calculated on your order total after any discounts or promotional codes are applied, and before tax and shipping. For example, an order of $109 with a 10% discount code comes to $98.10 and would not reach the $100 threshold. Your available shipping options and their cost are always shown at checkout before you pay.
Order Processing
Orders are processed within 1–2 business days, Monday through Friday, excluding weekends and public holidays. Orders placed after 2:00 PM CT are processed the following business day. During launches, restocks and promotional periods, processing may take longer than usual — we will always get your order moving as quickly as we can.
Delivery Times
Once your order ships, estimated delivery is 3–7 business days depending on your location. Delivery estimates are provided by the carrier and are not guaranteed. Processing time is separate from, and additional to, delivery time.
Tracking
You will receive a shipping confirmation email with tracking information once your order leaves our facility. Please allow up to 24 hours for tracking to begin updating. If you have not received a shipping confirmation after 5 business days, please contact us.
Lost, Delayed or Damaged Packages
Premium Insured Shipping includes carrier insurance against loss or damage in transit. If your package is lost, arrives damaged, or shows no tracking movement for an extended period, contact us at returns@romanactivewear.com with your order number and we will open a claim with the carrier on your behalf. Once a package is marked delivered by the carrier, we recommend checking with members of your household and neighbours and contacting your local carrier office before reaching out to us.
We are not responsible for delays caused by the carrier, weather, or other circumstances outside our control once a package has left our facility.
Incorrect or Incomplete Addresses
Please double-check your shipping address at checkout. We are not able to redirect a package once it has shipped. If a package is returned to us as undeliverable due to an incorrect or incomplete address, we will contact you to arrange reshipment; additional shipping charges may apply.
Order Changes and Cancellations
If you need to change or cancel an order, contact us as quickly as possible at returns@romanactivewear.com with your order number. We are usually able to help before an order has been processed, but once it has shipped we cannot make changes.
Returns
For information on returns and exchanges, please see our Refund Policy. Return shipping costs are the customer's responsibility.
Questions
Contact us at returns@romanactivewear.com and we will respond within 48 hours.